Last Updated: Mar 07 2021


Return Policy
 

All defined terms used below shall have the meanings set forth in our Terms and Conditions. 

 

Order Cancellations
 

Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.

 

Returns
 

Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be in its original packaging.

 

Shipping
 

To initiate a return, please email us at support@kotanutrition.com.  We require a receipt or proof of purchase to accompany your return.

All returned merchandise should be sent to us at 7253 Watson Rd. PMB #2093, St. Louis, MO, 63119.

A prepaid shipping label will be provided after the start of the return process.

 

Refunds and Exchanges
 

After we have received your valid return, we will send you an email to notify you that we have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by us, we will provide one of the following within a reasonable time: an exchange of merchandise for the item returned or a credit to the payment card or original method of payment used to pay for the item.
 

General
 

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.